Frequently Asked Questions
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Are you a licensed property manager/real estate brokerage?
Yes. I’m a licensed real estate broker in Florida and the owner of PMI North Lake Homes, a fully licensed brokerage and property management company. -
Do you have references?
Absolutely. I can provide references from both property owners and residents we’ve worked with. Just let me know the format you prefer. -
How long have you been in business?
I’ve worked in real estate for over 10 years. PMI North Lake Homes is a new venture backed by the national PMI brand combined with my local expertise. -
Do you have electronic and automated systems set up?
Yes. Owners and residents have access to secure online portals for rent collection, maintenance tracking, financial reports, documents, and communication. -
How often do you check in with residents and inspect properties? Do you do annual walk-throughs?
Yes. We conduct annual property evaluations, plus inspections at move-in, move-out, and during lease renewals. -
Who holds the security deposits?
All deposits are held in a Florida-compliant escrow account managed by our brokerage. -
Do you offer a Landlord Protection Insurance?
This exclusive product is only available through Professional Property Managers powered by SureVestor's revolutionary Landlord Protection Coverage so by working with us, you are eligible to get this industry-leading Landlord Protection Insurance featuring Rent with Confidence Guarantees. -
Will you advertise and show a property while it is occupied?
Yes, if the resident cooperates and the property is in good condition. This helps minimize vacancy time. -
How long does an eviction take?
In Florida, an uncontested eviction usually takes 4–6 weeks, depending on the court. -
How long does it take to turn a property between residents?
Typically 3–5 days. If the unit is clean and in good condition, we can turn it in 24–48 hours. -
Do you conduct credit and background checks?
Yes. We screen applicants for credit, criminal history, eviction history, and verify income and employment. -
What is your philosophy on renting properties?
We focus on balancing competitive rents with tenant stability. Sometimes pricing slightly below market results in longer tenancy and fewer turnovers. -
Do you take photos at move-in and move-out?
Absolutely. We document everything thoroughly to protect your investment. -
Do you take photos of repairs?
Yes. We request before-and-after photos for repairs and upload them to the owner portal for transparency. -
Do you offer a resident placement guarantee?
Yes. If a resident we place breaks their lease or is evicted within the first 6 months, we’ll find a replacement tenant at no additional cost. -
How do you handle resident maintenance?
Residents submit maintenance requests through their portal 24/7. For emergencies, we have an emergency line. Small repairs are handled by trusted vendors, while larger repairs always require owner approval first. -
Do you establish a repair threshold for owner approval?
Yes. Our default threshold is $300. Anything above that requires your approval unless it’s an emergency. -
Who do you use for repairs?
We work with licensed, insured, and vetted local vendors—plumbers, electricians, appliance techs, and handymen—prioritizing quality and reliability. -
What is your philosophy on repairs?
We focus on long-term value, not just quick fixes, to protect your investment. -
How does your company handle maintenance costs?
All vendor invoices are passed through at cost, and every detail is included in your monthly statements. -
How quickly do you respond to owner calls, texts, and emails?
Same day, usually within a few hours. We know communication is key. -
Do you provide evaluations during due diligence when purchasing a property?
Yes. We offer pre-purchase evaluations and provide a detailed list of what’s needed to make the property rent-ready. -
How do you increase rent if it’s below market?
We recommend gradual increases at lease renewals and adjust pricing at turnovers using current market data. -
What types of properties do you specialize in?
We focus on single-family homes, townhomes, and condos in South Florida. -
How much notice do you provide residents before a property evaluation?
We provide at least 24 hours’ written notice. Evaluations typically take 30–45 minutes depending on size. -
When do management fees begin?
We only begin charging management fees once a tenant is placed and paying rent. -
Can you assist with utility setup?
Yes, we can coordinate utility setup as part of our onboarding. -
Do you provide property condition reports for occupied properties?
Yes. We conduct evaluations even during tenancy, with full reports and photos. -
How often do you suggest property evaluations?
At least once per year, though some owners request them more frequently. -
Who decides rental pricing?
We recommend a price based on detailed market analysis, but the final decision is always yours. -
Is applicant screening included in the placement fee?
Yes. All screening costs are included—no surprise charges. -
Am I charged for paid advertising sites?
No. All advertising, including premium syndication, is included in the placement fee. -
How do you handle a property purchase with an existing resident?
We coordinate with the seller and current management to transfer leases, deposits, payment history, and documents. -
How many evictions do you have per year?
Very few. Careful screening keeps our eviction rate low. -
What owner reserves do you require?
Typically $300–$500 per property to cover minor maintenance or emergencies. -
How long do residents usually stay?
On average 2–3 years, thanks to strong screening and responsive management. -
How do you screen prospective residents?
We verify credit, criminal history, eviction history, income (2.5x rent), and check landlord references. -
How do you handle maintenance requests from owners?
We respond quickly, gather details, and coordinate with vendors—keeping you informed at every step. -
What happens if a resident doesn’t pay rent?
We follow Florida’s legal process: notices, communication, then a 3-day notice if unresolved, and file for eviction if necessary. -
What’s included in the placement fee?
Marketing, showings, screenings, lease prep, move-in inspection, and tenant onboarding. -
What does the property setup fee cover?
Initial onboarding, inspection, photos, lease file setup, portal activation, and utility coordination if needed. -
What’s your late fee policy?
10% of monthly rent after a 5-day grace period. -
When do you pay owners?
Between the 8th–10th of each month, once funds clear. -
How are rental payments sent?
Via direct deposit. You’ll also receive monthly statements through the portal. -
Do residents need renters insurance?
Yes. We require proof of renters insurance with liability coverage before move-in. -
Are residents charged for all damages at move-out?
Yes. Anything beyond normal wear and tear is documented and charged. -
Do you have an owner portal?
Yes. Owners have 24/7 access to real-time financials, documents, ledgers, and maintenance updates. -
Do you recommend month-to-month or fixed-term leases?
We recommend fixed-term leases for stability and reduced vacancy risk. -
Is there a cost to onboard a property with an existing resident?
Yes. We charge an onboarding fee to set up the property, gather documentation, and conduct an initial inspection. -
How much is the lease renewal fee?
We charge a flat $195, which includes inspection, paperwork, and lease updates. -
What’s your average turnover time for rehab projects?
For basic projects (cleaning, paint, small repairs), 3–5 days. -
What are your average days on market?
Most properties rent within 30 days depending on condition, location, and price. -
What’s your vacancy rate?
Under 5%. We minimize vacancies through strong marketing, pricing, and retention. -
Do you treat owners like a number or like valued clients?
Like valued clients, always. We know your name, your property, and your goals. We treat your investment like our own.

